Check My Money

Official help routes · Australia

Pay looks wrong, work is unsafe, or you were injured?

Start with the problem you actually have. Pay and award issues usually go to Fair Work. Safety incidents and workers compensation use state and territory systems, so the right contact depends on where you work.

Emergency?

If someone is in immediate danger or needs urgent medical help, call 000 first. The regulator numbers below are not a substitute for emergency services.

My pay is wrong

Underpaid, missing penalties or allowances

First check the job, classification, employment type and shift against the applicable award or agreement. Keep the records that show what you worked and what you were paid.

1. Check the rateUse the Check My Money Pay Rates Finder, then confirm the exact award/classification against Fair Work.
2. Keep evidencePayslips, rosters, timesheets, bank deposits, employment contract, messages about hours and allowance records.
3. Contact Fair WorkFair Work Infoline: 13 13 94, 8:00am–5:30pm Monday to Friday, excluding public holidays.
Check my award rateFair Work contact pageFair Work online enquiries

Injured or unsafe work

Safety and workers compensation are separate from pay disputes

Report an injury to your employer as soon as practical and get medical treatment when needed. Serious or dangerous incidents can also have immediate regulator-notification requirements. Workers compensation claims are handled differently in each state and territory.

1. Make the situation safeUse emergency services first if required. Report workplace hazards or serious incidents to the safety regulator for your state or territory.
2. Record the injuryTell the employer, keep medical certificates/reports, note when and how it happened, and keep claim/insurer correspondence.
3. Use the state route belowSafety regulator and workers-compensation contacts are not always the same organisation.
Choose my state or territoryFair Work workers-comp overview

Safety & workers compensation

Choose where you work

These are official regulator or scheme contacts. A workers-comp claim commonly starts with your employer, insurer or claims agent; the contacts below help with scheme information, safety reporting or disputes.

Contacts checked 28 Aug 2026

New South Wales

Safety
SafeWork NSW — 13 10 50

General safety help and immediate notification of a death, dangerous incident or serious illness/injury. Serious-incident notification operates 24/7.

SafeWork NSW contact
Workers comp
Insurer first; IRO — 13 94 76

Start claim questions with the employer/insurer. If an insurer issue cannot be resolved, the Independent Review Office provides an independent complaints route and can fund eligible legal assistance.

IRO injured-at-work helpSIRA workers compensation

Victoria

Safety
WorkSafe Victoria — 1800 136 089

Advisory service 8:00am–5:30pm Monday to Friday. For a notifiable emergency or incident, call the 24/7 line 13 23 60.

Contact WorkSafe Victoria
Workers comp
WorkSafe Victoria / WorkSafe agents

WorkSafe administers Victoria's workers compensation scheme through authorised agents. Use the WorkSafe contact page for claim and agent routes.

WorkSafe claims

Queensland

Safety
Workplace Health and Safety Queensland — 1300 362 128

Office of Industrial Relations safety line, generally 8:00am–5:30pm. Death or serious-injury incident calls can be made outside business hours.

Queensland safety contact
Workers comp
WorkCover Queensland — 1300 927 928

Current WorkCover claims/customer-support number from 10 August 2026. WorkCover and OIR now use separate websites and phone numbers.

WorkCover Queensland contact

South Australia

Safety
SafeWork SA — 1300 365 255

General SafeWork enquiries. Critical incidents and EPH notifications use the 24-hour number 1800 777 209.

SafeWork SA contact
Workers comp
ReturnToWorkSA — 13 18 55

Scheme and claim-assistance contact, 8:30am–5:00pm Monday to Friday. Claim-specific questions may be directed to the relevant claims agent.

ReturnToWorkSA contact

Western Australia

Safety
WorkSafe WA — 1300 307 877

General workplace-safety enquiries, 8:30am–5:00pm. For a workplace death, serious injury/illness or immediately life-threatening dangerous incident, the 24-hour reporting line is 1800 678 198.

WorkSafe WA contacts
Workers comp
WorkCover WA Advice & Assistance — 1300 794 744

Workers compensation scheme information and assistance, 8:30am–4:30pm Monday to Friday.

WorkCover WA contact

Australian Capital Territory

Safety
WorkSafe ACT — 13 22 81

Work health and safety enquiries and reporting. WorkSafe ACT also publishes the ACT private-sector workers-compensation scheme information.

WorkSafe ACT contact
Workers comp
Notify employer; claim goes to the employer's approved insurer

WorkSafe ACT says an injured worker should notify the employer as soon as possible and provide the claim form and medical certificate; the employer then sends the claim to its insurer.

How to make an ACT claim

Northern Territory

Safety
NT WorkSafe WHS — 1800 019 115

Incident notifications, general WHS enquiries and safety concerns.

NT WorkSafe contact
Workers comp
Workers rehabilitation & compensation — 1800 250 713

Information about compensation benefits, dispute resolution, compulsory insurance and permanent impairment reassessment.

NT workers compensation

Need legal help?

Legal assistance is state-specific too

Legal aid and community legal services differ by state or territory. If the issue is wages or workplace rights, Fair Work can still be a useful first contact. In NSW, Legal Aid NSW's Workplace Rights Service is accessed through LawAccess NSW.

LawAccess NSW: 1300 888 529, 9:00am–5:00pm Monday to Friday, excluding public holidays.

NSW Workplace Rights ServiceFair Work Infoline
Why the contacts are split:

Workplace safety, workers compensation and employment-pay law are different systems. The safety regulator may not manage your compensation claim, and Fair Work generally does not administer state workers-compensation claims.

Check the number first

Compare your actual rate with the verified job rates we already have.

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Scope: Check My Money provides general information and links to official services. It does not decide your award coverage, legal rights, workers compensation entitlement or whether you should start legal proceedings. Agency processes and contact details can change; use the linked official page if a number or process does not work as expected.